Program 1 Customer Services & Hospitality business

This training program will prepare you for a customer-facing role in the hospitality and tourism industry. This global industry has endless career opportunities in many different roles, companies, and countries/ However, they all share one essential factor that is critical to their success: Customer Service. Our foundation-style program introduces and embeds essential skills using communication, language, and industry knowledge to support customers and guests with their needs.

With our program you will learn:

·       What hospitality means to customers

·       Industry sectors and how they integrate

·       Types of Tourism and how they are managed

·       Business Hospitality (Meetings, Conferences, Exhibitions)

·       Technology used in Hospitality

·       Industry trends, current and future

·       Communications and Relationship Management

·       Guest Relations & Service-based Communication

 

Entry Criterion

Applicants must have to demonstrate English Proficiency at IELTS  4.5 (or equivalent, click link) that valid within 6 months before applying.  In case applicants havent got the English score in hand, EdduSAP has the PIHMS English test for your English Proficiency checking (Free of Charge).  Please click link below for further action.


PIHMS English Proficiency Test
 

Who is this for?

This program is suitable for anyone who wants to gain key knowledge and skills to allow entry into a customer service & hospitality roles.
 

Program Schedule (12Weeks)

Duration

The Customer Service & Hospitality Essentials Program runs for 12 Weeks using a combination of ONLINE and ONSITE classes. Following the training program students will continue to have access to their online program content for an additional 40 Weeks, totalling 1 Year of online access. This follow-on access provides ongoing reference as students move into further study or career opportunities.

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